Shipping policy

Shipping and Delivery Policy

Waqar Company is committed to providing reliable and fast shipping and delivery services to our valued customers in the Kingdom of Saudi Arabia, in accordance with the requirements of the Ministry of Commerce and the e-commerce regulations.

First: Delivery Areas

We provide shipping and delivery services to all regions and cities in the Kingdom of Saudi Arabia, including remote areas, through our approved shipping partners.

Second: Delivery Time

Order processing time: 1-2 business days from payment confirmation.

Shipping time to major cities (Riyadh, Jeddah, Dammam): 2-3 business days.

Shipping time to other regions: 3-5 business days.

Shipments may be delayed during peak seasons and public holidays.

Note: Business days include Sunday to Thursday, excluding Friday, Saturday, and public holidays.

Third: Shipment Tracking

Once your order has shipped, you will receive a text message or email containing the shipment tracking number and the shipping company's contact information. You can track your shipment status directly through the shipping company's website or by contacting our customer service team.

Fourth: Order Collection

Please ensure that an authorized person is available to collect the order at the specified address.

If the recipient is unavailable, the shipping company will contact you to schedule an alternative collection time.

The order may be returned to us if it remains uncollected after three delivery attempts.

Please inspect the order in front of the delivery representative before signing for delivery.

If the order arrives but is not collected, the shipping and refund costs will be charged to the customer. Returning the order will be considered a new order.

Fifth: Damaged or Lost Orders

If the order arrives damaged or is lost during shipping:

Please document the damage with photos immediately upon receipt and notify our team within 24 hours.

Waqar will contact the shipping company and resolve the issue within 5 business days.

The customer is entitled to a product exchange or a full refund.